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When it comes to enterprise application modernization initiatives that integrate with Twilio products such as Flex and Autopilot, the omnichannel communication and agent user experiences are just the tip of the iceberg. This talk, featured at Twilio SIGNAL 2020, from Terazo Chief Digital Officer Chris Busse explores high level API-first architectural patterns that enable Twilio-powered experiences to reach deep down into legacy systems to deliver measurable business value, and how to chart a path forward to confidently replacing them with fully cloud-native solutions.