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Case Studies

Case Studies

Learn how our clients have modernized their platforms with the help of Terazo and our partners

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How Terazo Utilized Twilio Flex To Reduce Positec’s Call Center Wait Times By Half

October 4, 2024

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Retail

How Terazo Utilized Twilio Flex To Reduce Positec’s Call Center Wait Times By Half

Double Response Rates with Twilio Flex and Artificial Intelligence

Real Estate

PrimeStreet Doubles Response Rates By Integrating Twilio Flex and AI

Manufacturing

Building a High-Performance API Platform for a Global Specialty Metals Distributor

Public Sector

Transform Your Customer-Facing Contact Center in 10 Business Days

Financial Services

Building a strong customer service solution for a national bank’s credit card-as-a-service offering

young female professionals working collaboratively in office
Healthcare & Life Sciences

Automating post-op patient calls using Twilio Studio Flow IVR

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Public Sector

Helping a utility software company build a proof of concept chatbot product

powerlines over a green field
Logistics

How a leading logistics company increased shipments while reducing call volume

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Retail

Improving a fast casual chain’s customer service with Twilio Programmable IVR

Salad in bowl
Retail

Increasing a burger chain’s recruiting success through the use of Twilio SMS & SendGrid

Cheeseburger and french fries on plate
Retail

Building a seamless customer communications platform using Twilio Conversations

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