We believe that new and emerging customer communications platforms are key to driving positive outcomes and new opportunities.

Terazo can help you take advantage of omnichannel communications platforms and strategies to meet customers where they are on their communication channel of choice – driving user satisfaction, trust, and loyalty.

Let's Go

Terazo helps organizations large and small build omnichannel platforms that yield a seamless customer experience across communications channels.

Foster meaningful interactions through email, text messaging, AI-enabled chatbots, and other channels to keep the conversation going – anytime, anywhere.

Increase Satisfaction & Loyalty

  • Shorten processing times
  • Increase efficiency and accuracy of claims
  • Empower customers throughout their journey

Build & Innovate

  • Make the most of your existing architecture through an API-first approach
  • Deepen your understanding of the customer through rich data insights
  • Optimize your technical capabilities to reduce redundancy and errors

Utilize Machine Learning

  • Chat in natural language using neural networks that reflect your company’s persona, values, and brand voice
  • Eliminate time-intensive processes through AI and automation
  • Free up your team to focus on innovation rather than menial, repetitive tasks

Selected Case Studies

Specialty Insurer Case Study Case StudiesInsuranceSoftware EngineeringStrategic ConsultingTwilio Integration
May 13, 2020

Helping a specialty insurer increase customer satisfaction through Twilio integration

Claims Processing For Specialty Insurer