About This Webinar
The past few months have transformed norms and created entirely new patterns of behavior as customers and employees alike stay home amid the COVID-19 pandemic, and contact centers are no exception. In a world where remote work has become the new normal, how do you efficiently and effectively transform an entire in-office contact center to a virtual environment without disruption to processes and while maintaining a high level of customer service? In this webinar from Team Terazo, we’ll walk through the steps to build out a fully digital, integrated, cloud-based contact center using the Twilio Flex platform – in under 30 days.
What You’ll Learn
- How to transform your client-facing communications channels and meet your customers where they are, on their terms, and maintain conversations – and more importantly, relationships – across disparate channels
- Tips and tricks to get started with the Twilio ecosystem from a trusted Twilio Partner
- Actionable next steps once your programmable contact center is up and running
- Best practices and examples of successful implementation across various industries
About The Speakers
CHRIS BUSSE, CHIEF DIGITAL OFFICER, TERAZO
Chris Busse is Chief Digital Officer at Terazo, where he focuses on our partnership relationships and helping clients apply Product Management thinking to their API programs. Before helping launch Terazo in 2016, he lead the API Consumer Services team for the Capital One DevExchange platform, supporting internal and external business partners while developing new product intent for its API product backlog.
MILES PHILLIPS, ENGAGEMENT LEAD, TERAZO
Miles Phillips is an Engagement Lead at Terazo, where he helps run customer engagements, assists them in utilizing Twilio to solve their communications challenges, and engineers creative solutions to solve their biggest technological challenges. His career in IT spans more than 20 years. He has a wealth of experience in IT management, software development, and product management. His hobbies include hiking, kayaking, and gaming.
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