Built on Twilio Studio and Flex, Terazo built a custom and flexible customer contact, agent support, and servicing platform connected to ZenDesk, designed from the ground up for reliability and growth.

The client, a national bank among the first in the nation to offer credit card services, designed its credit-card-as a service platform for its business customers. The new product would offer a branded credit card accessed through an IVR and mobile app while also providing top-notch account administration, customer support, and detailed reporting. This flexible and powerful solution was designed from the ground up to handle multiple clients, each with its own customer base.

Working with the customer’s internal team, Terazo was recommended by Twilio as the solution developer for the project. Guided by its extensive Agile project management experience, Terazo used Twilio Studio to deploy an IVR and utilized API development to customize Twilio Flex’s customer contact center for underwriting, compliance, and risk management services. The credit-card-as-a-service platform was designed to handle multiple clients with their own branded credit cards while connecting through the mobile app and voice. The solution was also connected to ZenDesk for issue tracking and service requests.