How Estes Forwarding Worldwide Reduced Inbound Call Volume and Increased Shipments Using Twilio Products

SIGNAL Talk: How Estes Forwarding Worldwide Reduced Inbound Call Volume and Increased Shipments Using Twilio

In this Twilio SIGNAL 2021 talk from Terazo’s Sr. Director of Twilio Partnership, Miles Phillips, and Maddie Koerber, Estes Forwarding Worldside‘s Senior Manager of IT Projects, you’ll learn how EFW progressed on their digital transformation journey using Twilio products.

From publishing APIs for use by large retail customers, to implementing an omnichannel communication strategy, the company was able to effectively reduce inbound call volume by 22% during a time when shipment volumes increased 18%.