Join Terazo at Enterprise Connect 2023

Twilio Booth – #920

March 27-30, 2023 | Gaylord Palms
Orlando, Florida

Tuesday, March 28th

Join Twilio + Terazo for Happy Hour

Join us at Emerald Bay Plaza within Gaylord Palms Resort

Tuesday, March 28th

6:00 – 8:00 PM

RSVP

Wednesday, March 29th

Brunch & Learn

9:30 - 11:30 AM

Orlando World Center Marriott

Longitude & Latitude
By Invitation Only

Email Torie Flood to Attend

Booth Demos

12:30
Lead Scorer
+ Power Dialer

1:30
Flex Kickstarters

2:30
Lead Scorer
+ Power Dialer

Booth 920

Lightning Talks

1:00 PM

Top Three Things Flex Can Do
For Your Business

Booth 920

CPaaS Customer Panel

3:00 PM

Making Integration
Work & Pay
Terazo Customer: Maddie Koerber, CIO, EFW
Q&A to Follow

Booth 920

More Information

Take Twilio Flex further with Twilio + Terazo.
Flex Enhancements:

Lead Scoring Engine

Focus on your most promising leads with Terazo’s Lead Scoring Engine

Lead Scoring Engine helps businesses prioritize and score
leads to determine those most likely to close
Terazo can integrate with any CRM
Machine learning algorithms analyze customer data and
determine each lead’s level of interest and engagement
Scores are assigned based on custom criteria such as
lead age, industry, or job title

Past customers have increased
conversion rates by 25%

Power Dialer

Terazo’s Power Dialer connects agents with customers in real time

Power Dialer automates outbound calls using Twilio Flex
Terazo can integrate with any CRM
Agents can make calls from Flex, eliminating manualdialing and reducing customer wait time
Power Dialer uses custom algorithms to optimize callpacing based on agent availability
Customized with features like call back routing, voicemail detection, and more

Past customers have doubled
their contact rate per agent

Stand up a custom-tailored version of Twilio Flex quickly and easily.

Flex Kickstarter

Delivered Features

Flex Out of the Box Features

Real-Time Queue View
Call Recording (Inbound and Outbound)
Flex Insights

Included Terazo Enhancements

Basic IVR Set-up
Whisper and Barge-in
Warm External Transfer
Configuration of Assign Agents by skills
Single sign-on
Agent audio device selection
Pause recording
Best Practices Collection/Set up
CRM iframe integration into Flex
1-year Updates & Assurance on Flex Plug-ins

Included Team

Engagement Lead
2 Software Engineers
DevOps Engineer
Solution Architect
Delivery Director

Collaboration

Hands-on keyboards to deliver with limited client team support.

Delivered Outcomes

Cloud Contact Center- preserve investments and augment current technology with flexible digital engagement options that work within, and not against, your existing solutions.
Bi-directional omnichannel communications- modern customer care that is fully customizable to your needs.
Kickstart your own roadmap and tailor every aspect of their customer engagement solution, from channel mix to integrations in the single UI.
Optional Add ons: can deliver custom insights, disaster recovery, and more…