Join Terazo at Enterprise Connect 2023

Twilio Booth – #920

March 27-30, 2023 | Gaylord Palms
Orlando, Florida

Tuesday, March 28th

Join Twilio + Terazo for Happy Hour

Wednesday, March 29th

Brunch & Learn

9:30 - 11:30 AM

Orlando World Center Marriott

Longitude & Latitude
By Invitation Only

Email Torie Flood to Attend

Booth Demos

Lead Scorer
+ Power Dialer

Flex Kickstarters

Lead Scorer
+ Power Dialer

Booth 920

Lightning Talks

1:00 PM

Top Three Things Flex Can Do
For Your Business

Booth 920

CPaaS Customer Panel

3:00 PM

Making Integration
Work & Pay
Terazo Customer: Maddie Koerber, CIO, EFW
Q&A to Follow

Booth 920

More Information

Take Twilio Flex further with Twilio + Terazo.
Flex Enhancements:

Lead Scoring Engine

Focus on your most promising leads with Terazo’s Lead Scoring Engine

  • Lead Scoring Engine helps businesses prioritize and score
    leads to determine those most likely to close
  • Terazo can integrate with any CRM
  • Machine learning algorithms analyze customer data and
    determine each lead’s level of interest and engagement
  • Scores are assigned based on custom criteria such as
    lead age, industry, or job title

Past customers have increased
conversion rates by 25%

Power Dialer

Terazo’s Power Dialer connects agents with customers in real time

  • Power Dialer automates outbound calls using Twilio Flex
  • Terazo can integrate with any CRM
  • Agents can make calls from Flex, eliminating manualdialing and reducing customer wait time
  • Power Dialer uses custom algorithms to optimize callpacing based on agent availability
  • Customized with features like call back routing, voicemail detection, and more

Past customers have doubled
their contact rate per agent

Stand up a custom-tailored version of Twilio Flex quickly and easily.

Flex Kickstarter

Delivered Features

Flex Out of the Box Features

  • Real-Time Queue View
  • Call Recording (Inbound and Outbound)
  • Flex Insights

Included Terazo Enhancements

  • Basic IVR Set-up
  • Whisper and Barge-in
  • Warm External Transfer
  • Configuration of Assign Agents by skills 
  • Single sign-on
  • Agent audio device selection
  • Pause recording
  • Best Practices Collection/Set up
  • CRM iframe integration into Flex 
  • 1-year Updates & Assurance on Flex Plug-ins

Included Team

  • Engagement Lead
  • 2 Software Engineers
  • DevOps Engineer
  • Solution Architect
  • Delivery Director


Hands-on keyboards to deliver with limited client team support.

Delivered Outcomes

  • Cloud Contact Center- preserve investments and augment current technology with flexible digital engagement options that work within, and not against, your existing solutions.
  • Bi-directional omnichannel communications- modern customer care that is fully customizable to your needs.  
  • Kickstart your own roadmap and tailor every aspect of their customer engagement solution, from channel mix to integrations in the single UI. 
  • Optional Add ons: can deliver custom insights, disaster recovery, and more…


  • Custom IVR Development
  • UX Package
  • Custom Reporting & Insights with Training
  • Omnichannel conversation transfer
  • Progressive Dialer
  • Custom Power Dialer
  • Custom Lead Scoring
  • Managed Services

Requirements for Delivery

  1. Built on Flex 2.0
  2. Includes up to 8 hours of basic IVR configuration with one account set-up
  3. SSO requires SAML2 identity provider already provisioned
  4. CRM must permit iframes
  5. Call Recordings must reside in Twilio or AWS S3
  6. Year 1 Software Updates & Assurance included- Flex Plug-ins only
  7. Available for call centers below 100 seats

Our On-Site


Chris Busse

Chief Digital Officer

Email Chris

Amee Mungo

Chief Strategy Officer

Email Amee

Mike Kirillin

Chief Operating Officer

Email Mike

Torie Flood

Partner Enablement

Email Torie

Get In Touch

How can we help you fulfill your goals? Let’s continue the conversation.