Join Terazo at Enterprise Connect 2023
Twilio Booth – #920
March 27-30, 2023 | Gaylord Palms

Tuesday, March 28th
Join Twilio + Terazo for Happy Hour
Join us at Emerald Bay Plaza within Gaylord Palms Resort
Tuesday, March 28th
6:00 – 8:00 PM
Wednesday, March 29th
Brunch & Learn
9:30 - 11:30 AM
Orlando World Center Marriott
Longitude & Latitude
By Invitation Only
Booth Demos
12:30
Lead Scorer
+ Power Dialer
1:30
Flex Kickstarters
2:30
Lead Scorer
+ Power Dialer
Booth 920
Lightning Talks
1:00 PM
Top Three Things Flex Can Do
For Your Business
Booth 920
CPaaS Customer Panel
3:00 PM
Making Integration
Work & Pay
Terazo Customer: Maddie Koerber, CIO, EFW
Q&A to Follow
Booth 920
More InformationTake Twilio Flex further with Twilio + Terazo.
Flex Enhancements:
Lead Scoring Engine
Focus on your most promising leads with Terazo’s Lead Scoring Engine
- Lead Scoring Engine helps businesses prioritize and score
leads to determine those most likely to close - Terazo can integrate with any CRM
- Machine learning algorithms analyze customer data and
determine each lead’s level of interest and engagement - Scores are assigned based on custom criteria such as
lead age, industry, or job title
Past customers have increased
conversion rates by 25%
Power Dialer
Terazo’s Power Dialer connects agents with customers in real time
- Power Dialer automates outbound calls using Twilio Flex
- Terazo can integrate with any CRM
- Agents can make calls from Flex, eliminating manualdialing and reducing customer wait time
- Power Dialer uses custom algorithms to optimize callpacing based on agent availability
- Customized with features like call back routing, voicemail detection, and more
Past customers have doubled
their contact rate per agent
Stand up a custom-tailored version of Twilio Flex quickly and easily.
Flex Kickstarter
Delivered Features
Flex Out of the Box Features
- Real-Time Queue View
- Call Recording (Inbound and Outbound)
- Flex Insights
Included Terazo Enhancements
- Basic IVR Set-up
- Whisper and Barge-in
- Warm External Transfer
- Configuration of Assign Agents by skills
- Single sign-on
- Agent audio device selection
- Pause recording
- Best Practices Collection/Set up
- CRM iframe integration into Flex
- 1-year Updates & Assurance on Flex Plug-ins
Included Team
- Engagement Lead
- 2 Software Engineers
- DevOps Engineer
- Solution Architect
- Delivery Director
Collaboration
Hands-on keyboards to deliver with limited client team support.
Delivered Outcomes
- Cloud Contact Center- preserve investments and augment current technology with flexible digital engagement options that work within, and not against, your existing solutions.
- Bi-directional omnichannel communications- modern customer care that is fully customizable to your needs.
- Kickstart your own roadmap and tailor every aspect of their customer engagement solution, from channel mix to integrations in the single UI.
- Optional Add ons: can deliver custom insights, disaster recovery, and more…
Add-Ons
- Custom IVR Development
- UX Package
- Custom Reporting & Insights with Training
- Omnichannel conversation transfer
- Progressive Dialer
- Custom Power Dialer
- Custom Lead Scoring
- Managed Services
Requirements for Delivery
- Built on Flex 2.0
- Includes up to 8 hours of basic IVR configuration with one account set-up
- SSO requires SAML2 identity provider already provisioned
- CRM must permit iframes
- Call Recordings must reside in Twilio or AWS S3
- Year 1 Software Updates & Assurance included- Flex Plug-ins only
- Available for call centers below 100 seats
Our On-Site
TEAM
Chris Busse
Chief Digital Officer
Amee Mungo
Chief Strategy Officer
Mike Kirillin
Chief Operating Officer
Torie Flood
Partner Enablement
Get In Touch
How can we help you fulfill your goals? Let’s continue the conversation.