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  • What We Do
    API and Application DevelopmentBuilding API-first and cloud-native platforms that scale.
    AI & Data EngineeringUnlock new revenue pathways and make data-driven decisions.
    Customer EngagementTerazo Powers intelligent customer engagement at scale.
    Platform ServicesTerazo continuously supports system, infrastructure, and cloud operations.

    Blog

    Falling for AI: A Love Story in Data and Innovation

    • API and Application Development
    • AI & Data Engineering
    • Customer Engagement
    • Platform Services
    • Data Engineering
  • Industries
    Healthcare & Life SciencesApply cutting-edge AI and machine learning technologies to solve the world’s biggest challenges.
    LogisticsTerazo enables logistics companies to control their destinies and integrate disparate systems during industry-wide rapid innovation.
    ServicesModern customer engagement, such as online scheduling, SMS notifications, cloud-based call routing, and more, enable our clients to provide the best services.
    Not for ProfitUtilize proven methodologies and toolsets that drive your mission forward.

    Case Studies

    Enabling greater shipping insights for a major logistics company

    Freight & Logistics Case Study
    • Healthcare
    • Logistics
    • Retail
  • Partners
    Twilio Product IntegrationTerazo + Twilio power intelligent customer engagement at scale.
    LaunchDarklyTerazo Takes LaunchDarkly Users Further, Faster.
    Datadog Monitoring ServicesTerazo + Datadog: Take Platform Monitoring Further.

    Blog

    Twilio Flex 2.0: Bringing Flexibility to Your Contact Center

    • Twilio Product Integration
    • LaunchDarkly
    • Datadog Monitoring Services
  • Who We Are
    About UsLearn more about who we are, what we do, and how we do it.
    Team TerazoGet to know the executive leadership, delivery, sales, and other team members who keep Terazo moving.
    CareersBring your skills to a place you’ll love where you’ll do meaningful work every day.
    • Team Terazo
    • Careers
  • Insights
    InsightsGet insights from Team Terazo on everything from APIs and platform integration to AI and machine learning.
    Case StudiesView selected client case studies and learn more about our diverse work spanning industries.
    Webinars & EventsGet caught up on past webinars and view video content from our expert engineers, partners, and collaborators.

    Blog

    Which CX KPIs Should Organizations Track?

    • Case Studies
    • Blog
What We Do
API and Application Development
AI & Data Engineering
Customer Engagement
Platform Services
Data Engineering
Industries
Healthcare
Logistics
Retail
Partners
Twilio Product Integration
LaunchDarkly
Datadog Monitoring Services
Who We Are
Team Terazo
Careers
Insights
Case Studies
Blog
Contact Us
Test Proctoring with Twilio Flex Case Studies

Developing a secure, reliable platform for a test proctoring company using Twilio Flex

Global Test Proctoring Company
Tony Russo
Tony RussoApril 15, 2021
Medical Data Analysis Case Studies

How a healthcare company improved customer service by boosting observability

Growing, Highly-Integrated Healthcare Network
Tony Russo
Tony RussoFebruary 2, 2021
Terazo Case Study: Health Network Case Studies

Modernizing a medical IT service desk using Twilio Flex & ServiceNow

Healthcare IT Company
Team Terazo
Team TerazoJanuary 25, 2021
Logistics Case Study Case Studies

Enabling new opportunities for a legacy logistics company through application modernization

Well Known Logistics Company
Team Terazo
Team TerazoAugust 19, 2020
Specialty Insurer Case Study Case Studies

Helping a specialty insurer increase customer satisfaction through Twilio integration

Claims Processing For Specialty Insurer
Team Terazo
Team TerazoMay 13, 2020
Terazo's Data Engineering Services Case Studies

Creating new business opportunities by modernizing a speciality credit lender’s report generation process

Specialty Credit Lender
Team Terazo
Team TerazoMay 1, 2020
Pharmaceutical Company Case Study Case Studies

Helping an FTSE 1000 global pharmaceutical company boost internal platform usage

International Pharmaceutical Company
Trevor Dickerson
Trevor DickersonJuly 17, 2019
Primestreet Case Study Case Studies

How Twilio Flex helped a real estate startup ensure future scalability

Real Estate Disruptor & Growing Startup PrimeStreet
Trevor Dickerson
Trevor DickersonMay 15, 2019
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Recent Topics

  • Which CX KPIs Should Organizations Track?
  • Data Strategy Management: How to Execute a Full Data Roadmap
  • Overheard at HIMSS25: Real Conversations on the Future of Patient Engagement
  • How to Turn Your Contact Center into a Profit Center with Data & AI 
  • Stop Overthinking Your Data Strategy: Follow These Four Steps

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