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  • What We Do
    API and Application DevelopmentBuilding API-first and cloud-native platforms that scale.
    AI & Data EngineeringUnlock new revenue pathways and make data-driven decisions.
    Customer EngagementTerazo Powers intelligent customer engagement at scale.
    Platform ServicesTerazo continuously supports system, infrastructure, and cloud operations.

    Blog

    Falling for AI: A Love Story in Data and Innovation

    • API and Application Development
    • AI & Data Engineering
    • Customer Engagement
    • Platform Services
    • Data Engineering
  • Industries
    Healthcare & Life SciencesApply cutting-edge AI and machine learning technologies to solve the world’s biggest challenges.
    LogisticsTerazo enables logistics companies to control their destinies and integrate disparate systems during industry-wide rapid innovation.
    ServicesModern customer engagement, such as online scheduling, SMS notifications, cloud-based call routing, and more, enable our clients to provide the best services.
    Not for ProfitUtilize proven methodologies and toolsets that drive your mission forward.

    Case Studies

    Enabling greater shipping insights for a major logistics company

    Freight & Logistics Case Study
    • Healthcare
    • Logistics
    • Retail
  • Partners
    Twilio Product IntegrationTerazo + Twilio power intelligent customer engagement at scale.
    LaunchDarklyTerazo Takes LaunchDarkly Users Further, Faster.
    Datadog Monitoring ServicesTerazo + Datadog: Take Platform Monitoring Further.

    Blog

    Twilio Flex 2.0: Bringing Flexibility to Your Contact Center

    • Twilio Product Integration
    • LaunchDarkly
    • Datadog Monitoring Services
  • Who We Are
    About UsLearn more about who we are, what we do, and how we do it.
    Team TerazoGet to know the executive leadership, delivery, sales, and other team members who keep Terazo moving.
    CareersBring your skills to a place you’ll love where you’ll do meaningful work every day.
    • Team Terazo
    • Careers
  • Insights
    InsightsGet insights from Team Terazo on everything from APIs and platform integration to AI and machine learning.
    Case StudiesView selected client case studies and learn more about our diverse work spanning industries.
    Webinars & EventsGet caught up on past webinars and view video content from our expert engineers, partners, and collaborators.

    Blog

    Which CX KPIs Should Organizations Track?

    • Case Studies
    • Blog
What We Do
API and Application Development
AI & Data Engineering
Customer Engagement
Platform Services
Data Engineering
Industries
Healthcare
Logistics
Retail
Partners
Twilio Product Integration
LaunchDarkly
Datadog Monitoring Services
Who We Are
Team Terazo
Careers
Insights
Case Studies
Blog
Contact Us
Case Studies

How Terazo Utilized Twilio Flex To Reduce Positec’s Call Center Wait Times By Half

Positec sought to enhance its global customer service operations, aiming to manage them locally with…
Torie Flood
Torie FloodOctober 4, 2024
Salad in bowl Case Studies

Improving a fast casual chain’s customer service with Twilio Programmable IVR

Growing Nationwide Fast Casual Salad Chain
Trevor Dickerson
Trevor DickersonMarch 24, 2022
Cheeseburger and french fries on plate Case Studies

Increasing a burger chain’s recruiting success through the use of Twilio SMS & SendGrid

Nationwide Burger Restaurant Chain
Team Terazo
Team TerazoMarch 24, 2022
elderly woman washing dishes in kitchen Case Studies

Building a seamless customer communications platform using Twilio Conversations

Senior-Focused Startup
Trevor Dickerson
Trevor DickersonFebruary 21, 2022
dog with ball in field Case Studies

Helping a pet waste disposal service scale using Twilio Flex

Growing Pet Waste Disposal Service
Trevor Dickerson
Trevor DickersonFebruary 21, 2022
Test Proctoring with Twilio Flex Case Studies

Developing a secure, reliable platform for a test proctoring company using Twilio Flex

Global Test Proctoring Company
Tony Russo
Tony RussoApril 15, 2021
Automotive Retailer Case Study Case Studies

Positioning a well-known automotive retailer for growth through digital transformation

Brick-and-Mortar Retailer
Trevor Dickerson
Trevor DickersonMay 15, 2019
Primestreet Case Study Case Studies

How Twilio Flex helped a real estate startup ensure future scalability

Real Estate Disruptor & Growing Startup PrimeStreet
Trevor Dickerson
Trevor DickersonMay 15, 2019

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Recent Topics

  • Which CX KPIs Should Organizations Track?
  • Data Strategy Management: How to Execute a Full Data Roadmap
  • Overheard at HIMSS25: Real Conversations on the Future of Patient Engagement
  • How to Turn Your Contact Center into a Profit Center with Data & AI 
  • Stop Overthinking Your Data Strategy: Follow These Four Steps

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