Terazo is thrilled to announce its acquisition by Zennify, a move that will reshape the…
Torie FloodNovember 12, 2024
Positec sought to enhance its global customer service operations, aiming to manage them locally with…
Torie FloodOctober 4, 2024
Learn why Twilio Flex outperforms Five9 as a contact center solution with unmatched programmability, seamless…
Torie FloodOctober 3, 2024
Explore the benefits of customization, flexibility, telephony, and customer profiles from the Twilio Flex customer…
Torie FloodSeptember 19, 2024
Twilio Flex and a Terazo-generated application using Open AI’s GPT-4 model can help your organization…
Torie FloodAugust 8, 2024
Meet DeeDee, our innovative AI assistant powered by Amazon Bedrock AI Agents and LaunchDarkly. It…
Torie FloodJune 25, 2024
Efficient call routing matches customer calls with the most appropriate agents and/or IVR and is…
Torie FloodMay 21, 2024
As mentioned in Twilio’s most recent earnings report, Terazo, and Twilio continue to rack up…
Torie FloodMay 8, 2024
As the digital landscape evolves rapidly, business leaders can no longer afford to overlook the…
Torie FloodApril 18, 2024
The benefits of a cloud-based contact center are well-documented. However, this form of customer contact…
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