COVID-19 has wreaked havoc on many customer service models, forcing evolution and innovation to meet new, remote requirements. One trend we are seeing is that traditional call centers are shutting…

Once you've begun automating your processes, you'll realize that they often have many similarities. At this point, you need to unify them by creating shared libraries and tasks, and then…

These days, an increasing number of backend systems and software are interconnected and automated, offering a clearer picture of a business's operations and processes than ever before. As such, there…

One of the biggest trends in modern software engineering is DevOps, a portmanteau or concatenation of the words Development and Operations meant to signify their unification. In this series, we'll examine the twelve…

Spinning up a Docker container is so simple that a caveman could do it. Well, if cavemen had computers of course. When you start a container, you are also connecting…