Twilio Remote Contact Center Webinar BlogWebinars
September 17, 2020

Webinar: Build & Launch A Remote Contact Center In Under 30 Days

In a world where remote work has become the new normal, how do you efficiently and effectively transform an entire in-office contact center to a virtual environment without disruption to…
Terazo Fall Conferences 2020 Blog
September 8, 2020

Terazo’s Busy Fall Conference Season Goes Virtual: Where To Find Us In September & October

This year – like most things in 2020 – things are a little different. Here's a rundown of the virtual conferences in which Terazo is participating in 2020 – and…
Twilio Flex Cloud Contact Center Blog
July 23, 2020

Delivering Meaningful Change as Call Centers Pivot to Virtual Platforms During COVID-19

COVID-19 has wreaked havoc on many customer service models, forcing evolution and innovation to meet new, remote requirements. One trend we are seeing is that traditional call centers are shutting…
Fundamentals of DevOps Blog Series Blog
July 23, 2020

DevOps 101 – Part 2: Unification

Once you've begun automating your processes, you'll realize that they often have many similarities. At this point, you need to unify them by creating shared libraries and tasks, and then…
Common Data Problems And How Terazo Solves Them Blog
July 16, 2020

Three Common Data Problems and How Terazo Can Help

These days, an increasing number of backend systems and software are interconnected and automated, offering a clearer picture of a business's operations and processes than ever before. As such, there…
Chaos Engineering Webinar with Terazo & Gremlin BlogWebinars
June 24, 2020

Webinar: Chaos Engineering & Observability: Exploring The Unknowns

The first private company to send humans outside the stratosphere didn't get where they are today without failing forward – hard. In this talk from Gremlin Solutions Architect Jacob Plicque…
Fundamentals of DevOps Blog Series Blog
May 29, 2020

DevOps 101 – Part 1: An Introduction To DevOps

One of the biggest trends in modern software engineering is DevOps, a portmanteau or concatenation of the words Development and Operations meant to signify their unification. In this series, we'll examine the twelve…
Creating Business Value Through Observability BlogWebinars
April 17, 2020

Webinar: Providing Business Value Through Observability with Chris Bailey

When we look at business value, we often assume that the product we are building, that app which is going to revolutionize the world, that change in the infrastructure of…
Docker Logo Blog
October 11, 2019

Docker Networking Basics

Spinning up a Docker container is so simple that a caveman could do it. Well, if cavemen had computers of course. When you start a container, you are also connecting…
Monolithic vs. Microservices Development Approach Blog
September 16, 2019

Stabilizing Legacy Code Through Microservices

Imagine this scenario: You are working with your team who has been tasked with “stabilizing” a legacy web application that is core to both the operation of the company as…