CX KPIs: Best practices and formulas for monitoring and improvement. Customer experience (CX) has evolved…
Team TerazoMay 7, 2025
Terazo Blog
In a world where practitioners need 26 hours per day to effectively treat patients and…
Team TerazoApril 1, 2025
Most companies view their contact centers as a cost of doing business—a necessary but expensive…
Team TerazoFebruary 26, 2025
Discover how to build a successful data strategy with a simple 4-step framework. Learn to…
Michael BlakeneyJanuary 30, 2025
Like all great love stories, the dawn of AI began with passion, intrigue, and the…
Team TerazoJanuary 29, 2025
Twilio Flex vs. Genesys: A CIO's Comparative Guide Many CIOs remember the simplicity of…
Team TerazoJanuary 28, 2025
Terazo is thrilled to announce its acquisition by Zennify, a move that will reshape the…
Torie FloodNovember 12, 2024
CIOs prefer Twilio Flex over NICE CXone for its rapid implementation timeline, future-proof flexibility, and…
Torie FloodOctober 30, 2024
Explore how FHIR empowers healthcare interoperability, enabling real-time data exchange, emergency response, and the future…
Pete CornwellOctober 10, 2024
Learn why Twilio Flex outperforms Five9 as a contact center solution with unmatched programmability, seamless…
Torie FloodOctober 3, 2024
Explore the benefits of customization, flexibility, telephony, and customer profiles from the Twilio Flex customer…
Torie FloodSeptember 19, 2024
Meet DeeDee, our innovative AI assistant powered by Amazon Bedrock AI Agents and LaunchDarkly. It…
Torie FloodJune 25, 2024
Efficient call routing matches customer calls with the most appropriate agents and/or IVR and is…
Torie FloodMay 21, 2024
As mentioned in Twilio’s most recent earnings report, Terazo, and Twilio continue to rack up…
Torie FloodMay 8, 2024
As the digital landscape evolves rapidly, business leaders can no longer afford to overlook the…
Torie FloodApril 18, 2024
The benefits of a cloud-based contact center are well-documented. However, this form of customer contact…
Torie FloodApril 2, 2024
As builders of modern platforms that scale, Terazo is thrilled to partner with LaunchDarkly, which…
Torie FloodFebruary 27, 2024
Audit your organization’s data collection and analysis processes, proactively address internal data skills gaps, and…
Torie FloodJanuary 23, 2024
Gain cloud flexibility, elevate employee retention rates, and differentiate with next-level customer service to improve…
Torie FloodNovember 30, 2023
It’s time to turn your attention to the customer journey. In an age where first-party…
Torie FloodNovember 7, 2023
Your data collection, cleansing, and analysis, and integration strategies deserve a customer data platform that…
Amee MungoOctober 25, 2023
Artificial Intelligence (AI) is appearing more than ever in the news whether for search, image…
Chris BusseApril 4, 2023
Wrangling data to make meaningful decisions is easier said than done. Contact Terazo for an…
Team TerazoMarch 28, 2023
Learn how adopting the four main areas of digital transformation can help your organization achieve…
Team TerazoMarch 13, 2023
“What I like most about Terazo is the balance between work and personal life. I…
Team TerazoMarch 7, 2023
Does your data lake contain real-time data, and is it refreshed continually, like a hydroelectric…
Team TerazoMarch 2, 2023
Cloud-based platforms and infrastructure offer improved efficiency, scalability, cost savings, and enhanced security. However, getting…
Team TerazoFebruary 23, 2023
“...Things are always gonna change. You can't be afraid to ask questions and be vulnerable…
Team TerazoFebruary 21, 2023
Privacy and security online has led to a larger focus on first party data vs.…
Team TerazoFebruary 13, 2023
By harnessing the power of an automation platform like Twilio Segment, organizations can unlock insights…
Team TerazoJanuary 30, 2023
While a webhook is developed for a singular function, it can play an integral role…
Team TerazoDecember 14, 2022
This fall, Terazo acquired c20y to grow its reach and expertise. Our Employee Spotlight this…
Team TerazoNovember 17, 2022
Authentication is a necessary hurdle to keep consumer information safe, but Twilio's new Silent Network…
Tony RussoNovember 4, 2022
As head of Terazo's ever-growing Twilio Gold Consulting Partnership, Miles Phillips has some great recommendations…
Miles PhillipsNovember 2, 2022
Maha is a self-described “software engineer-slash-scrum master.” She transitioned from radio frequency engineering to software…
Team TerazoOctober 26, 2022
Is your business still using the equivalent of file cabinets for its customer data? Learn…
Team TerazoSeptember 29, 2022
Data-driven decision-making is all about identifying business choices based on real-time data rather than just…
Team TerazoSeptember 26, 2022
Reliability engineering is built on the core idea that, at some point, things will go…
Team TerazoAugust 26, 2022
Dealing with a telecom network can be, and mostly is, a hassle. Instead of choosing…
Team TerazoAugust 24, 2022
When it comes to adapting to and fulfilling customer needs, it often comes down to…
Amee MungoAugust 18, 2022
CI/CD development pipelines add value in many ways, but two of the most important things…
Team TerazoAugust 12, 2022
Customers are becoming more and more comfortable with chatbots, especially as they have proven to…
Team TerazoAugust 10, 2022
No matter what business you’re in, maintaining a reliable, fast, and secure enterprise is critical…
Team TerazoAugust 8, 2022
As part of every customer engagement, our strategic consulting services ensure we take the proper…
Team TerazoJuly 13, 2022
Listen to learn more about what it means to build a differentiated customer experience and…
Trevor DickersonFebruary 25, 2022
Learn how EFW worked with Terazo and integrated Twilio products to reduce inbound call volume…
Trevor DickersonFebruary 22, 2022
Delight customers by building a future of data engineering and integration along new and exciting…
Trevor DickersonNovember 22, 2021
