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  • What We Do
    API and Application DevelopmentBuilding API-first and cloud-native platforms that scale.
    AI & Data EngineeringUnlock new revenue pathways and make data-driven decisions.
    Customer EngagementTerazo Powers intelligent customer engagement at scale.
    Platform ServicesTerazo continuously supports system, infrastructure, and cloud operations.

    Blog

    Falling for AI: A Love Story in Data and Innovation

    • API and Application Development
    • AI & Data Engineering
    • Customer Engagement
    • Platform Services
    • Data Engineering
  • Industries
    Healthcare & Life SciencesApply cutting-edge AI and machine learning technologies to solve the world’s biggest challenges.
    LogisticsTerazo enables logistics companies to control their destinies and integrate disparate systems during industry-wide rapid innovation.
    ServicesModern customer engagement, such as online scheduling, SMS notifications, cloud-based call routing, and more, enable our clients to provide the best services.
    Not for ProfitUtilize proven methodologies and toolsets that drive your mission forward.

    Case Studies

    Enabling greater shipping insights for a major logistics company

    Freight & Logistics Case Study
    • Healthcare
    • Logistics
    • Retail
  • Partners
    Twilio Product IntegrationTerazo + Twilio power intelligent customer engagement at scale.
    LaunchDarklyTerazo Takes LaunchDarkly Users Further, Faster.
    Datadog Monitoring ServicesTerazo + Datadog: Take Platform Monitoring Further.

    Blog

    Twilio Flex 2.0: Bringing Flexibility to Your Contact Center

    • Twilio Product Integration
    • LaunchDarkly
    • Datadog Monitoring Services
  • Who We Are
    About UsLearn more about who we are, what we do, and how we do it.
    Team TerazoGet to know the executive leadership, delivery, sales, and other team members who keep Terazo moving.
    CareersBring your skills to a place you’ll love where you’ll do meaningful work every day.
    • Team Terazo
    • Careers
  • Insights
    InsightsGet insights from Team Terazo on everything from APIs and platform integration to AI and machine learning.
    Case StudiesView selected client case studies and learn more about our diverse work spanning industries.
    Webinars & EventsGet caught up on past webinars and view video content from our expert engineers, partners, and collaborators.

    Blog

    Which CX KPIs Should Organizations Track?

    • Case Studies
    • Blog
What We Do
API and Application Development
AI & Data Engineering
Customer Engagement
Platform Services
Data Engineering
Industries
Healthcare
Logistics
Retail
Partners
Twilio Product Integration
LaunchDarkly
Datadog Monitoring Services
Who We Are
Team Terazo
Careers
Insights
Case Studies
Blog
Contact Us
Blog

Overheard at HIMSS25: Real Conversations on the Future of Patient Engagement

In a world where practitioners need 26 hours per day to effectively treat patients and…
Team Terazo
Team TerazoApril 1, 2025
Twilio Flex vs. Genesys Blog

Why CIOs Should Choose Twilio Flex Over Genesys for Modern Contact Centers

Twilio Flex vs. Genesys: A CIO's Comparative Guide   Many CIOs remember the simplicity of…
Team Terazo
Team TerazoJanuary 28, 2025
Blog

Why CIOs Should Choose Twilio Flex Over NICE CXone for a Future-Proof Contact Center

CIOs prefer Twilio Flex over NICE CXone for its rapid implementation timeline, future-proof flexibility, and…
Torie Flood
Torie FloodOctober 30, 2024
Blog

Twilio Flex vs. Five9: Finding the Contact Center Solution Your Customers Deserve

Learn why Twilio Flex outperforms Five9 as a contact center solution with unmatched programmability, seamless…
Torie Flood
Torie FloodOctober 3, 2024
Blog

Twilio Flex & Amazon Connect: A Contact Center Comparison

Explore the benefits of customization, flexibility, telephony, and customer profiles from the Twilio Flex customer…
Torie Flood
Torie FloodSeptember 19, 2024
Case Studies

Double Response Rates with Twilio Flex and Artificial Intelligence

Twilio Flex and a Terazo-generated application using Open AI’s GPT-4 model can help your organization…
Torie Flood
Torie FloodAugust 8, 2024
medical professional tightening face mask Case Studies

Automating post-op patient calls using Twilio Studio Flow IVR

Regional Acute Care Provider
Team Terazo
Team TerazoMay 12, 2022
powerlines over a green field Case Studies

Helping a utility software company build a proof of concept chatbot product

Utlity-Focused Nonprofit Software Company
Team Terazo
Team TerazoMarch 24, 2022
employee driving forklift in warehouse Case Studies

How a leading logistics company increased shipments while reducing call volume

Leading nationwide logistics company
Team Terazo
Team TerazoMarch 24, 2022
Salad in bowl Case Studies

Improving a fast casual chain’s customer service with Twilio Programmable IVR

Growing Nationwide Fast Casual Salad Chain
Trevor Dickerson
Trevor DickersonMarch 24, 2022
Cheeseburger and french fries on plate Case Studies

Increasing a burger chain’s recruiting success through the use of Twilio SMS & SendGrid

Nationwide Burger Restaurant Chain
Team Terazo
Team TerazoMarch 24, 2022
elderly woman washing dishes in kitchen Case Studies

Building a seamless customer communications platform using Twilio Conversations

Senior-Focused Startup
Trevor Dickerson
Trevor DickersonFebruary 21, 2022
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Recent Topics

  • Which CX KPIs Should Organizations Track?
  • Data Strategy Management: How to Execute a Full Data Roadmap
  • Overheard at HIMSS25: Real Conversations on the Future of Patient Engagement
  • How to Turn Your Contact Center into a Profit Center with Data & AI 
  • Stop Overthinking Your Data Strategy: Follow These Four Steps

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